Returns / Exchange

Exchange:
We understand that sometimes a garment may not fit as expected. In such cases, we do offer size exchanges within 48 hours of receiving the parcel.

As we do not have a reverse pickup facility, the customer will need to ship the item back to us and bear the shipping cost. Our store has a no refund policy. Please mention your name and contact information on the return package. You can email us at labelnirvah11@gmail.com with the subject 'EXCHANGE - name - order number'. Once approved, we will provide you with the address to courier the item back to us.

The product should be in its original condition. Only unused, unwashed, unworn, undamaged items with all labels and tags completely intact, in their original packaging, will be eligible for exchange.

Return:
We do not allow returns as all our pieces are made to order. Every order undergoes a thorough quality check before shipping. However, if you receive a damaged product, you can exchange it within 48 hours.
Once an order has been placed, we do not entertain cancellation or return requests.